Long80

Client Overview The client is one of the fastest-growing non-profit managed care organizations in the U.S. - a provider-sponsored health insurance company, that serves more than 1.2 million members in New York. The Business Situation As part of digital transformation initiatives, the client upgraded their core technology platforms and wanted to accelerate software delivery to meet escalating business demands for upgraded solutions. Facing a roadblock with their entirely manual software deployment process that was time-consuming and error-prone, they had an immediate need to automate and standardize their processes. The client’s service desk was overwhelmed by the high call volumes during the open enrollment, and off-hours, leading to delays in ticket triage & resolution. The Solution A range of solutions and services was provided to address the challenges faced by the client all over. These have delivered higher operational efficiencies at optimized costs, through streamlined &